Third-year librarian at Warsaw Middle/High (rural 500 students) with more than ten years prior experience as Librarian and Tech Integration Coach. I originally created this blog for a grad class maintain it rather sporadically with random / serendipitous comments and views about school libraries, technology in education, and my experiences. Thanks for dropping by! Have a great day!
Friday, March 6, 2009
Quality service = Priority one
In the last several weeks I have observed some exceptional librarians: ones who can answer multiple requests simultaneously and who can often predict upcoming questions; who in many cases have prepared pathfinders and brochures to answer them before they are even asked. I have seen librarians doing three different things at once with ten successful results and am in awe of how they do what they do!
Sadly though, not all librarians are as talented or as committed. I have seen school librarians create atmospheres that cause teachers and students to stay away; whose strategy seems not to be to collaborate but to hibernate. I am frustrated each time I see a school where the library seems "off-limits" and the librarian unreachable, but I am just as frustrated each time I visit a community library where patrons are not offered the best service possible.
A couple interactions I witnessed at a larger, local public library recently are representative of the type of failure that I find most irritating. I was aware of complaints regarding the service at this library but was truly frustrated to witness the lack of motivation firsthand. I was trained in retail with a customer first mentality and I believe, as did my reference professor who works as the head of reference at a local university, that librarians should be pro-active, often in front of the desk, in their approach to library service.
Contrary to this approach is the lack of service I saw offered during a one hour visit last week. In one instance, a young adult patron asked where the Stephanie Meyer books were located. The YA librarian, as indicated by a badge she was wearing, who was building a rather pathetic display, answered, "They'd be under MEY in the next aisle, but they're all on waiting lists right now because they are so popular." With this she ended the conversation. She made no effort to offer this student the option to join the waiting list and, in my opinion, more importantly, she made no effort to conduct a readers advisory interview and suggest possible alternative books.
In another case, just a few minutes later, a patron approached the reference desk while I was seated nearby. This patron asked if the library could get copies of a rather obscure television program from the 1970's that he had already discovered was owned by another branch. The librarian checked and told him the tape was checked out and not available. Again she did not offer a hold or any other alternative and was in the process of turning the patron away.
In both cases I took it upon myself to help the patrons, the first one without the librarian's knowledge, and the second right in front of the librarian at the reference desk before she had time to dismiss him altogether. The first patron, a veteran of Harry Potter and Eldest series', left the library with the first two books in the series by Rick Riordan beginning with The Lightning Thief. (I have not read them but my son has and says they are very good.) I suggested to the librarian and the second patron as he was leaving the desk, that all 24 episodes of the TV series he was looking for were available on Hulu.com and showed him, on library computer I was using, how to access the site.
Both patrons, and a third that I assisted before leaving the library, thanked me. The reference librarian (working the desk) also thanked me, claiming she had never thought to search Hulu, but sadly, she never thought to search anywhere. She and the other librarians at this branch and, sadly, many others are willing to put forth minimal effort and the easy answer without regard for the true, often underlying needs of our patrons. If our patrons can't get more from us than they can from their own search online or poring through the stacks themselves, what good do we serve, and what right do we have to be employed in this "non-essential" service position?
Part of what we learn as librarians and what good salespeople and retailers and even doctors, lawyers, and therapists learn is that customers, patrons and patients do not always know how to ask for what they want or need. It is the job of the professional to discover and to satisfy the true want or need. If we do not step up, as individuals and as a group, to make this satisfaction a priority, we will, as individuals and as a group, be out of a job.
Putting our current economy aside for a moment but not putting aside the reality of our modern, techno-savvy environment and communities, it is my opinion that library services and hours are not usually cut because of lack of need, but because of lack of perceived value. It is our job as professionals to prove our worthiness every day through the benefits that we return to our patrons and community. If we do not offer these services and benefits, the perceived need for the library and the librarian plummets and it becomes our own fault that jobs are lost.
Wednesday, February 4, 2009
Woohoo! What a great job!
Sometimes things just go right! I am reading again (for YA resources & services class) and loving it. I have thoroughly enjoyed books in the last couple weeks by Joan Bauer, Melodie Bowsher, K.L. Going, and my favorite of the week, Orson Scott Card. I became so caught reading about 11 year old video gamers in Ender's Game, a science fiction novel, that I couldn't put the book down. I have always loved YA fiction and the opportunity to immerse myself in some of the best that is out there is very satisfying.
Trying to build LibraryThing account with books I have read recently (to help my failing memory, remember). As many things as are right with this application, and there are many, there are also quite a few that are wrong! I am a new user and may be missing something but in early use, I am amazed at some of the things that are missing:
- No tag prompts or suggestions -- when user begins typing a tag description, it would be beneficial if the program prompted or suggested "most popular / similar" tags. For example should the tag be Young Adult, YA, YA fiction, ya fiction, young adult fiction, teen fiction, etc. (This is essentially what Google does when typing into the search bar.)
- No tag pool to select from -- when tagging a book, it would be beneficial if user did not have to type every tag. Available pool to "quick pick" from could be tags previously used by the user, tags previously used by other users to describe the book, or a combination of the two. (Blogger does this if you are familiar with this host site.)
- Tags can not be reorganized -- would be nice if tags for each book could be reorganized alphabetically or even by priority or relevance. They seem to remain, forever, in the order they came to mind and were typed into system. (Blogger automatically alphabetises.)
- Unable to create different shelves -- I may be wrong, but have not found way to create separate shelves with, for example YA lit, children's lit, and career focused materials.
Ahh well, not to ruin a great day with complaints. Hopefully someone out there will write to correct, and explain to me, how each of these issues I describe can be corrected. I am sure the sun will be shining and the temperatures warm when I head for home. OK that went over the edge. Trying to limit my sarcasm. It truly has been a great day!
Wednesday, January 28, 2009
LibraryThing - a better post-it note
What does that mean, you ask? LibraryThing is a social community of readers sharing their love of books with others. --- You are right. It also looks like a great way to remember what I have read, how I felt about it as I was reading it, and who I may want to recommend it to. My memory is not what it used to be and I am always looking for better post-it notes!
LibraryThing not only quickly pulls up author or title, bookcover, publication data, isbn, etc., it also allows users to "tag" for organizational purposes. Users are encouraged to "review" books and allowed to make private comments visual only through their own accounts. These will all help to spark my memory.
An added bonus is the social aspect. I look forward to using the tag-search process to locate similar books. It is also interesting to read other reader reviews and comments on books. This allows us to get inside the heads of non-professional (and many semi-pro) readers and reviewers.
I admit some concern about my ability in the area of readers advisory. I read voraciously as a teenager but that was many years ago. I really believe I can still think like a teen and understand feelings and needs of adolescence, but my knowledge about current juvenile and YA literature is limited. I read very little during my years in business and have forgotten much of what I read when I was younger. There are decades worth of new literature on the shelves and more being published each month than I could read in a year. I realize we don't have to read it all, but I know that this is a weak area that I need to address and improve.
I am reading when I can, and need a way to store, sort, organize, and remember what I have read (and maybe even some of what I need to read). LibraryThing is it! "The first step is to take the first step." I will enter some of the juvenile and YA books I have read recently into LibraryThing over the next couple weeks and will post my widget and user name to this blog soon. Please wish me luck!
Thursday, January 22, 2009
YouTube - the new copyright cop!
According to a Rolling Stone article, "YouTube Hits the Mute Button as Royalty Fight with Warner Bros. Continues" the policy currently only affects Warner Music Group releases. Videos being muted are tagged with the comment, “This video contains an audio track that has not been authorized by all copyright holders. The audio has been disabled.” They further report, "YouTube said in a statement issued after the muting began, 'Now we’ve added an additional choice. Instead of automatically removing the video from YouTube, we give users the option to modify the video by removing the music subject to the copyright claim and post the new version, and many of them are taking that option.'"
Both those who post to and who watch and listen to YouTube will feel the pain. As a consumer of music and video, I empathize with these users and will miss the popular, high-quality audio, but as an educator I am in full support of this policy and hope that it extends to all protect all studio releases. I have agreed before that our copyright law is in need of massive revision but I have also advocated strongly that creators should be allowed to earn a profit from their creations! Adding popular music, purchased or "borrowed," to videos and publishing them for mass consumption without compensation to the creator of that music is, by any reasonable revision of the law, infringement.
As teachers and librarians teaching in "project based" environments, we allow some level of legal (within the confines of the classroom) copyright infringement. Our students do not understand, though, that using an audio clip on their class video project is legal but posting the same clip to YouTube is not. It has been our responsibility to try to explain this concept, but lacking any form of evidence of the illegality by peers or providers on the Web, the explanations have fallen on deaf ears. We have been the nagging, copyright cops. A solid and sincere effort by You Tube, and other video hosting sites, to mute illegal posting of copyrighted music will not only protect creators, but will lend credence to librarians, and others who have assumed a responsibility for informing the public about the laws and attempting to protect creators.
Will this be the end of YouTube and publicly shared videos as we know them? I think not. It will be an obstacle to be hurdled. Many current users will, initially look for other hosting sites or ways to get around the filters. Beware the abusive and pornographic comments being added to every unmoderated blog and discussion group covering this story! Eventually though, this, like many obstacles we face, could make the system stronger and better. I will not attempt to predict specifics of the future, but feel confident that amateur created streaming video will mature and grow as a medium of entertainment and education for years to come.
Sunday, January 11, 2009
Ten days till Inauguration, Happy New Year, & blog thoughts
I learned lots during the break, on topics I may revisit later, but am not going to beat myself up about not recording every discovery. As discussed in earlier posts, my interests are random and I am going to let this blog grow out of my interests and my ever continuing education. Posts will vary in length, style, and value, and will, without remorse, be posted at irregular intervals. Unlike many bloggers who commit to their readers, my primary commitment will remain with myself and with my family.
Spring semester starts this week! I have already started reading for both classes and am prepared to jump in with both feet. I am taking two classes: Resources and Services for Young Adults, and Curriculum Roles of the Library Media Specialist. I haven't decided how to track books I am reading for YA -- will consider LibraryThing and blogging about them in the next few days; wondering if there are other, better options?
Check this four minute montage of 44 presidents from George Washington to Barack Obama. Each presidential portrait is video morphed into the next to the tune of Bolero. While Obama may be a look different from his predecessor, he is certainly not the first president who looked different than the one before him! This is a very interesting way to look at our presidential history and our changing preferences and ideals regarding our leaders through the decades.
Thursday, December 11, 2008
Share the message
Through Creative Commons, by answering four or five multiple choice questions and copying and pasting a small bit of HTML code, created specifically for me, what's mine is yours. You may use it as long as -- you give me credit for it, -- you do not use it to make a profit, and -- you share alike with others. Check out my new CC License:
This work by Greg Lloyd is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License
"Why can't we all just get along," (Rodney King) comes to mind. I fully support Ralph Clevenger's right to earn a living from his beautiful portrayal of the underwater portion of an iceberg. I support musicians and writers and perhaps even someday myself in pursuit of profit from publication. But for those of us who are not making a living from our work, why not allow others to enjoy the use of your efforts in exchange for the right to enjoy theirs when you need to?
It is simple and painless! You can go directly to the licensing page or check out the whole Website at CreativeCommons.org. Licensing is free and easy. Embedding license code into your website is as easy as embedding a video. Join the movement!!!!
This clip, also from Creative Commons, called "A Shared Culture," is very well produced and worth watching!
(And finally, where did I get copyright symbol and smiley face from? Two ways to get there! (1) Start Menu, (2) All Programs, (3) Accessories, (4) System Tools, (5) Character Map -- a chart of over 1200 characters that can be copied and pasted into any document pops up! Letters with accents, foreign language characters, fractions, arrows, hearts, and unimaginable creations - a very useful tool!! -- Much easier than searching throught all the different Webdings fonts). An alternate path for the geekier set is (1) Start menu, (2) Run, (3) type 'charmap'. Enjoy!)
New opportunities
We have communicated and shared in more ways than I can list, and we have learned along the way. Videos, podcasts, and high quality PowerPoints were fun; tedious classes about Internet safety and copyright were less so, but together, they have broadened my knowledge foundation and my ability to continue learning and teaching in the 21st century.
As for the blog, it is a tool for my continued learning. My goal is to allow this blog to challenge and showcase my learning and my life as an MLS student, library tech guy, and, hopefully soon, as a librarian / educator. Rather than consistent, and lengthy, weekly posts, I will attempt to post more frequently, with more readable posts. The actual outcome can be judged at a later date. My wife will almost certainly have other ideas - She's not too happy with some of the things I've done recently . . . . . . The Christmas lights are only the beginning . . . . . . .
(Picture borrowed from unsigned, viral e-mail - searched several sources to find original author with no success.)
Sunday, November 30, 2008
Perspective on my preparation: My "lightbulb" class
I have learned a tremendous amount in the last couple years in the program and am well prepared to continue learning on my own in the future. I have made great contacts and found (and learned how to find) great resources for continuing my education and research in the years to come.
The teacher who led me to start this blog for the class, Computer Applications in the School Library Media Center, has been the highlight of this education process! I’ve not asked her permission so I will not mention her name, but will complement her for teaching real world topics at the appropriate level for professionals entering a career defined by these topics.
Though incredibly satisfied with the totality of my education, I have, occasionally, suffered with ill prepared, unfocused, and antiquated adjunct professors and theory-heavy, practical-application-lacking tenured professors. Sadly I would estimate that half of my classes were not preparatory for the real world experience of school librarianship in the 21st century.
This class has force fed us many tools we will use in our libraries and will hopefully use to communicate with one-another and stay in touch with the library community. We have learned how to integrate technology into the curriculum, how to facilitate professional development, and how to teach Internet safety. We have debated real world copyright issues and, most recently, been shamed into updating our resumes.
The workload has been heavy; ridiculously so for those of us who strove to overachieve! Yet the takeaway has exceeded the effort!
I still have many weaknesses; some in areas that I feel should have been addressed in this program. To achieve my goals, I will need to continue the informal aspects of my education for years to come – as, I have learned, all high performing librarians do as a matter of habit and conscience. As we conclude this class, for the first time, I feel prepared to take on the role and responsibility of school library media specialist.
Readers please note that I am not bitter about any failings of this program but am in fact jubilant over its successes. If half of my classes were inadequate, then the other half, by definition, have been very good. I have long believed that the primary goal of the collegiate experience is to teach students how to learn and adapt so that they may succeed in their chosen profession. I know in my heart that this program has succeeded, because I now know how to learn and adapt in the arena of school librarianship in the 21st century.
I am prepared and excited and looking forward to the future!
Friday, November 21, 2008
Linking is legal !
The Citizen Law Media Project explains that “linking to another website does not infringe the copyrights of that site, nor does it give rise to a likelihood of confusion necessary for a federal trademark infringement claim” ("Linking to Copyrighted," 2008). The article continues to describe that “deep linking,” linking to “a particular page within another site (i.e., other than its homepage)” has never been identified by a court as either copyright or trademark infringement. (“Linking”) While off topic, this is comforting information as I create my own directories of favorite links.
Though admitting “there is some uncertainty on this point” the article describes that inline linking or embedding, “placing a line of HTML on your site that so that your webpage displays content directly from another site,” when tried in a recent case in “the Ninth Circuit Court of Appeals concluded that inline linking does not directly infringe copyright because no copy is made on the site providing the link; the link is just HTML code pointing to the image or other material. See Perfect 10, Inc. v. Google, Inc. , 508 F.3d 1146 (2007). Other courts may or may not follow this reasoning. However, the Ninth Circuit's decision is consistent with the majority of copyright linking cases which have found that linking, whether simple, deep, or inline, does not give rise to liability for copyright infringement. For discussion of these cases, see The Internet Law Treatise” (“Linking”).
“The situation changes when you knowingly link to works that clearly infringe somebody's copyright, like pirated music files or video clips of commercially distributed movies and music videos. In this situation, you might be liable for what is known as "contributory copyright infringement." Contributory copyright infringement occurs by "intentionally inducing or encouraging direct infringement" of a copyrighted work” (“Linking”). Fred vonLohman from the Electronic Frontier Foundation agrees that common sense to avoid commercially distributed media and to respect any rights published or indicated should protect bloggers from potential copyright violation when embedding content (“Linking,” 2008; vonLohman, 2007). On his Website, Christopher Heng points out that YouTube and most media hosting services offer users posting content the choice whether to “enable or disable the EMBED code for their videos. . . In theory, if the owner enables the EMBED code for others to use, it means that they” are willing and even pleased to have others embed their video (2008).
References
Bailey, J. (2007, December 20). Why I embed my images. In Plagiarism Today [PT blog]. Retrieved November 21, 2008, from http://www.plagiarismtoday.com/2007/12/20/why-i-embed-my-images/
Heng, C. (2008). Is it okay to post YouTube videos on my website? (copyright question). In The site wizard. Retrieved November 21, 2008, from http://www.thesitewizard.com/general/embed-youtube-video-copyright-matters.shtml
Howell, D. (2007, July 9). Embedding a headache. In Lawgarithms [blog]. Retrieved November 21, 2008, from http://blogs.zdnet.com/Howell/?p=146
Linking to copyrighted materials. (2008, June 3). Citizen Law Media Project. Retrieved November 21, 2008, from http://www.citmedialaw.org/legal-guide/linking-copyrighted-materials
Ross, P. (2008, November 12). Copyright in a free market. In Copyright Alliance [blog]. Retrieved November 21, 2008, from http://blog.copyrightalliance.org/2008/11/copyright-in-a-free-market/
VonLohman, F. (2007, July 9). YouTube embedding and copyright. In Electronic Frontier Foundation [EFF DeepLinks Blog]. Retrieved November 21, 2008, from http://www.eff.org/deeplinks/2007/07/youtube-embedding-and-copyright
Sunday, November 16, 2008
Where the rubber meets the road
Her quote has stuck with me as I have dealt with issues in our library and as I discuss theoretical issues with other students and professors in my coursework. Our theories and ideals are great and worthy but is it fair to judge them without the temperance of real world application? More importantly, and with stronger motivation, how can we adapt our real world situations to meet the goals described by our theories and ideals?
This week we have discussed "Creativity - Copyright & Web 2.0" in class. Two particular issues come to mind from our discussions. In both, the theory makes complete and total sense and seems as though no other possible alternative could exist and yet, the reality is that students and teachers are not always receptive to our suggestions and teaching. It is this challenge that we must work to overcome.
Discussing creative uses and applications available on the Web including podcasting with Audacity, ability to create historic narrative videos through Primary Access, create photo or video, audio logs on VoiceThread, and more, the educational theories are easy to grasp. The reality, though, is the need to sell these technologies to our teachers in order for our students to realize the benefits. Much like a sporting event or theater ticket, the enjoyment is not accessed until the ticket is spent, or in this case, until the technology is used! To be successful we have to learn to market these technologies to teachers who may be receptive.
Coupled with our discussion about creativity was a discussion about copyright law and digital images. The legal alternative when creating content to be published is to use images in the public domain and to give credit to the creative individual or organization. We discussed the many ways to acquire images from government websites and through Creative Commons. In theory, this is a wonderful solution. In reality, the frustration is the difficulty of using multiple search databases to find government and Creative Commons images compared to the relative ease of image availability on the Web as a whole. To be successful, we have to teach students about the hazards of copyright law violation, how to use the tools available to find copyright free images, and how to avoid plagiarism through proper image citation.
It is important that we do our best, "where the rubber meets the road," to stay true to our ideals. It is just as important that we stay flexible and stay real regarding situations and the world around us. But, within that "real" framework, we must constantly strive to find ways to bridge the gap back to the theories and principles that guide us. These theories and principles tend to be not only legal and ethical, but also a solid foundation for the argument in favor of librarians in our schools - a critical issue as our governor threatens to cut school and library budgets yet again - a topic for another post . . .