Why do we bother with library orientation?

OK, I understand not everyone will agree with me, but really, why?

I'm not talking about elementary school or about real library orientations ... where stuff is, how to access it, who the staff is, what we can do to help.  I'd even like to pursue a little "shocker" lesson to earn students' attention - something to display either, how little the majority of our students know about research, or how we are able to help.

What I am tired of, at the high school and possibly even middle school level, is the multitude of creative and not so creative ways we try to re-package and push "library rules" down our student's throats.  They got the same basic list of rules every year in elementary school.  Perhaps students listened to them then and, developmentally, probably needed to learn in this way.  They get the same basic list of rules from every teacher in every grade the first few days of school and probably from a principal within the first week or two.  I am not so naive as to believe that every teacher has the same expectations but the tone for the school should be set before most of us get an opportunity to do library orientations.

Are we really asking for anything more than common respect in the library? Respect toward others, respect for materials, equipment and the common space, respect for ourselves, and student respect for themselves . . .  If we are asking for more than this, is it really necessary?  More importantly, if our focus on rules, regulations and punishments lasts more than ten minutes, is there any evidence that students will adhere to the standards any more carefully?  Is it possible that excessive discussion about rules, fines and punishments actually deters visits to the library or even provokes inappropriate behaviors among a larger set of students?

I have not done my research on this topic.  No literature review, no combing of the Web or other blogs.  Perhaps I am out of line.  But, in my humble opinion (IMHO to the text savvy), if I expect students to respect me and my space, I need to begin by respecting them!  I need to assume they have a basic understanding of library expectations and, with minimal review and appropriate delivery, they will act appropriately.

What is appropriate delivery and will this really work?  It certainly will not work all of the time.  But then again, reviewing the rules ad nauseum doesn't work all of the time either.  Appropriate delivery?  It definitely begins with respect and modeling appropriate behaviors.  Perhaps a bill of rights that indicates things that are allowed and expectations / responsibilities?  Perhaps a short list posted discreetly around the library and handed out on library orientation day, but overshadowed by the really interesting "shocker" lesson discussed above.

I did not do my homework.  Please help by commenting your feelings regarding library orientations, alternative options, or perhaps suggestions for that "shocker" lesson.  Feel free to post also if you think I am off my rocker and traditional conduct and procedure orientations are still necessary at the high school level.  Please let me know what you think!  Thanks, in advance for feedback!

And another one gone, and another one gone

In a sign of the times, Newport Beach is considering closing the city's original library and replacing it with a community center that would offer all the same features — except for the books.

Instead of a reference librarian, patrons would be greeted by a kiosk equipped with video-calling software that would allow them to speak with employees elsewhere. And books — when ordered — would be dropped off at a locker for pickup.

Tomes' time might be up at Newport Beach library

Are we numb to these stories? Locally the town of Greece, NY has announced the perceived necessity to eliminate half of its budget for libraries going into next year. The superintendent of Rochester city schools announced yesterday that his proposed budget eliminates 900 teaching positions.

Aside from the fact that I am in search of a job as a school librarian and enjoy my occasional service as a substitute at the public library, and aside from my role as the son and grandson of teachers and father of students, and aside from the fact that I now work as a technology assistant in a school library and visit our public library regularly with my children, aside from these facts, I am trying to figure out how I really feel about library closures and school program elimination.

In other words, how do these cuts affect citizens and students who may not have the love of books, knowledge, technology, collaboration and academic discussion, that I have? How do these cuts affect my neighbors who do not realize the opportunity they are passing up to read books and magazines and use computers for free?

Will it matter to them that there are 30 students or more in a class instead of 25. Will it matter that elementary students do not have stand-alone art or music lessons or a chance to enjoy reading without pressure in the library? Will it matter to them that elective classes at the secondary level are shaved to the bare minimum or eliminated. Will the lack of sports and club activities and related activity buses cause them frustration?

I believe in America and the ideals our country was founded upon. I believe that American pride, ingenuity, influence and strength to affect change still exists. I believe, however, that it can only be disturbed as we feel great pain as a national (or at least regional or local) community. I believe that we have within us the power to reverse this economic and social landslide but not unless the pain becomes unbearable and the urge to ease the pain unavoidable.

So, have we become numb to stories of cuts and eliminations of programs and facilities? I guess I am not sure. Are we sheep who will follow our leaders wherever they take us and agree to whatever cuts they impose? Are we, as a population, comfortable with our leaders and in agreement with most of the decisions they make? Or do we have the fortitude to cause our leaders to alter decisions to our will and to choose leaders who support our will?

The article quoted above ends:

Past attempts to change the traditional library model have not always worked out.

In 2008, Long Beach considered turning its main library into a depot of sorts that would fill book orders for neighborhood branch libraries. But residents rallied to save the stacks and the proposal was shelved.

In 2008 these citizens noticed, disagreed, and prevailed. What happens now?

What happens in Long Beach California? What happens in Greece, NY? What happens in the city of Rochester? What happens in cities and communities coast to coast to our schools and our libraries, and tangentially speaking, our healthcare and our infrastructure and our economy and society as a whole?

In a special, off-season, election to choose a new mayor for the city of Rochester, 26% of eligible voters showed up at the polls yesterday. This was up from 20% in 2009 but down from almost 40% in a hotly contested 2005 election. Fifty six percent of eligible voters participated in our last national election, the highest in any election since 1968. As the country has simmered during this presidency, 40.9% of voters turned out to shake up our legislative branches (highest off-year turn-out since 1970).

Do these statistics matter? I guess I can only answer, "I hope so."

Will the voters focus on the cuts to education and to library services? What is the future of education and of library service in our country in the near and long-term future? Sadly it is not the teachers or the librarians who will answer that question. It is our neighbors, our students, parents and patrons, and the large unknown masses who have forgotten or who never understood the value of programs, services and education that we offer.

The time to save your school or your library, your teacher or your librarian, or your job if you are in the profession is NOT after cuts have been announced or are being discussed. The time is NOW! Usage statistics, evidence of success, patron and student growth and satisfaction with services and teaching, and community support in advance of budget discussions are critical to continued funding. Converting a non-library user every day and developing strategies to remain relevant in our communities and schools into the 21st century should be among our many goals.

I apologize for blending the lines between school and library budgets in this discussion and know the answers and even the questions are not the same for each and yet they do share many commonalities. I know of no consolidated resource that identifies cuts to education, but want to share and ask all lovers of libraries to help keep your town off of these maps.

• A Nation without School Librarians

View A Nation without School Librarians in a larger map

• Losing Libraries

Hey Doc, Can I help you ?

Working with one of our computer techs today, we were approached by a student who asked advice about her personal computer. I thought nothing of it until the tech related to me that he is often approached at parties and by virtual strangers with tech questions. He compared the approaches to those endured by doctors, lawyers, mechanics and other professionals with advanced knowledge in specific areas desired by less knowledgeable acquaintances.

Are librarians approached in this same manner? Not at the reference desk of the public library or by students or teachers against a tight deadline, but by friends, neighbors and acquaintances on the street or at the gym?

I realized as he made his comment, without malice or realization of what I was hearing, that this is the problem we are facing today as librarians fighting for our jobs and the right to continue serving the public. Trying to get legislatures and executives at local, state and national levels to see us as professionals is almost futile without the support of our friends and neighbors and strangers on the street.

Is it too late? I pray not but but wonder, how can we shift the paradigm? What can we do to elevate the perception regarding our ability to improve people's lives? Our ability to discover and organize information is irrelevant if others do not covet that ability and see us as the avenue to enlightenment.

We see ourselves as professionals and believe the lessons and the tools we can share with our students or patrons are both beneficial and can improve quality of life. Unless we can convey this opinion to others in a way that motivates them to aggressively seek and promote our services, the end may be nigh.

I have spent much of this year building my skills as a librarian through actions and through reading. I have not focused my attention on self-promotion or promotion of our field but it is becoming increasingly obvious that our only ray of hope is in tooting our own horns and trying to be heard.

Merely logging usage statistics is a path to eventual extinction. We must promote our services and ourselves to a far larger group than that which may be interested in usage statistics. It is not this narrow group who will decide the fate of the last librarian, but the users themselves who rise in our support.

Quality service = Priority one

"Why can't librarians learn to serve?" OK, maybe I shouldn't try to re-write My Fair Lady, "Why can't the English learn to speak," and maybe I shouldn't judge librarians before I technically am one, but with budget cuts and the pressure to compete against book stores, the Internet, television, and more, I believe that as individuals and as a group, when we are faced with an opportunity we need to step up.

In the last several weeks I have observed some exceptional librarians: ones who can answer multiple requests simultaneously and who can often predict upcoming questions; who in many cases have prepared pathfinders and brochures to answer them before they are even asked. I have seen librarians doing three different things at once with ten successful results and am in awe of how they do what they do!

Sadly though, not all librarians are as talented or as committed. I have seen school librarians create atmospheres that cause teachers and students to stay away; whose strategy seems not to be to collaborate but to hibernate. I am frustrated each time I see a school where the library seems "off-limits" and the librarian unreachable, but I am just as frustrated each time I visit a community library where patrons are not offered the best service possible.

A couple interactions I witnessed at a larger, local public library recently are representative of the type of failure that I find most irritating. I was aware of complaints regarding the service at this library but was truly frustrated to witness the lack of motivation firsthand. I was trained in retail with a customer first mentality and I believe, as did my reference professor who works as the head of reference at a local university, that librarians should be pro-active, often in front of the desk, in their approach to library service.

Contrary to this approach is the lack of service I saw offered during a one hour visit last week. In one instance, a young adult patron asked where the Stephanie Meyer books were located. The YA librarian, as indicated by a badge she was wearing, who was building a rather pathetic display, answered, "They'd be under MEY in the next aisle, but they're all on waiting lists right now because they are so popular." With this she ended the conversation. She made no effort to offer this student the option to join the waiting list and, in my opinion, more importantly, she made no effort to conduct a readers advisory interview and suggest possible alternative books.

In another case, just a few minutes later, a patron approached the reference desk while I was seated nearby. This patron asked if the library could get copies of a rather obscure television program from the 1970's that he had already discovered was owned by another branch. The librarian checked and told him the tape was checked out and not available. Again she did not offer a hold or any other alternative and was in the process of turning the patron away.

In both cases I took it upon myself to help the patrons, the first one without the librarian's knowledge, and the second right in front of the librarian at the reference desk before she had time to dismiss him altogether. The first patron, a veteran of Harry Potter and Eldest series', left the library with the first two books in the series by Rick Riordan beginning with The Lightning Thief. (I have not read them but my son has and says they are very good.) I suggested to the librarian and the second patron as he was leaving the desk, that all 24 episodes of the TV series he was looking for were available on Hulu.com and showed him, on library computer I was using, how to access the site.

Both patrons, and a third that I assisted before leaving the library, thanked me. The reference librarian (working the desk) also thanked me, claiming she had never thought to search Hulu, but sadly, she never thought to search anywhere. She and the other librarians at this branch and, sadly, many others are willing to put forth minimal effort and the easy answer without regard for the true, often underlying needs of our patrons. If our patrons can't get more from us than they can from their own search online or poring through the stacks themselves, what good do we serve, and what right do we have to be employed in this "non-essential" service position?

Part of what we learn as librarians and what good salespeople and retailers and even doctors, lawyers, and therapists learn is that customers, patrons and patients do not always know how to ask for what they want or need. It is the job of the professional to discover and to satisfy the true want or need. If we do not step up, as individuals and as a group, to make this satisfaction a priority, we will, as individuals and as a group, be out of a job.

Putting our current economy aside for a moment but not putting aside the reality of our modern, techno-savvy environment and communities, it is my opinion that library services and hours are not usually cut because of lack of need, but because of lack of perceived value. It is our job as professionals to prove our worthiness every day through the benefits that we return to our patrons and community. If we do not offer these services and benefits, the perceived need for the library and the librarian plummets and it becomes our own fault that jobs are lost.

My 'exemplary' school library website

Library school is great! We have no concerns regarding a budget, technology integration issues, district standards, or administrators with differing viewpoints. All we have to do is describe a piece of our “imaginary” library and it becomes real – just as we described it! The pay is lousy though!!! If we could only improve that, I’d “work” here forever.

This week we designed an “exemplary” school library website. Sadly, in all of our research, we never found a school website that embodied all of our suggestions. Some have moved forward with inclusion of things like blogs, RSS feeds, attractive designs, recommended book suggestions and other Web 2.0 features. Very few have adopted search bars on the front page or any type of federated search functions.

In the real world, outside of library school, we still have a long way to go. Highlights of my exemplary library website include:

• an easily memorable web address and links from all other school webpages with links back to all needed resources including classroom pages, schedule, and school e-mail
• a prominently featured federated search bar on the front page that will simultaneously search the OPAC, databases and the web through Google
• search guidance in the form of subject expansion or narrowing, through system generated keyword or subject heading suggestions
• the use of color and white space to enhance site organization and scannability
• links, tabs, databases, and other content organized according to typical user needs and designed to open appropriately in a new or existing window
• easily discovered and readable descriptions and search instructions
• search guidance in the form of subject expansion or narrowing, through system generated keyword or subject heading suggestions
• literature appreciation promotion through book summaries, reviews and recommendations, weblinks, and a blog for discussion
• online tips for research, planning, writing, and citing academic work
• information on internet safety, plagiarism, and copyright law
• library and computer lab schedules and librarian contact information
• a clear summary of the purpose of the website, the library mission statement, and links to library policies and procedures
• a non-academic, relevant reason for visiting the site regularly, perhaps a daily blog about events in the library and the school or RSS feed of school announcements

The final bullet may be the most important. We need to stimulate users to begin with the library instead of the commercial alternatives (Google).

I hope to get a website up soon where I will post academic responses and assignments that define my views and talents. I will post a more detailed description of my “exemplary school website” there when I do.