Perks of Being a Wallflower, (Chbosky) has been used in our 11th grade classes for years but two challenges this semester, this week, may drive it from the curriculum.
I am a strong supporter of parental involvement in student access to media of all kinds and of student awareness of the potential content of books, movies, songs and games they consume. I believe teachers, even more than librarians, need to consider the content and tone of media assigned in their classes. And yes, librarians should build collections to meet the needs of their audience, BUT . . . . .
While librarians should focus on their audience, the goal should not be to stifle, but to enlighten and expand. For every book there is a reader and for every reader, a book. In every audience there are varied interests and needs. Inevitably, to support the interests or needs of one group will eventually offend another. While librarians should attempt to fill shelves with books that will speak to all segments of our readership and even stretch beyond the limits where feasible, we should also be aware and sympathetic to the limitations and expectations of those readers we assist or guide in selection.
In the video below, John Green suggests that more often than not, what people find offensive in books is exactly what the book is actually arguing against. I find this and the comments and Banned Book Choices of others being interviewed in this promotion for the BBW Virtual Read Out very interesting.
So, what are my thoughts about the challenges to Perks? It has been a long time since I read the book. I don't remember it being offensive beyond any literature that has been taught in schools for years. That said, if a parent or student truly finds it offensive, I tend to support the opportunity to choose an alternate text. I do wonder, in saying this, how those same parents and students react to discussions and readings in health classes or even social studies. Luckily, it is not my job to guide people's thoughts or beliefs, but only to provide them with books that they can connect with in a way that others can also find books that fill their needs.
Showing posts with label readers advisory. Show all posts
Showing posts with label readers advisory. Show all posts
Thursday, September 27, 2012
Friday, March 6, 2009
Quality service = Priority one
"Why can't librarians learn to serve?" OK, maybe I shouldn't try to re-write My Fair Lady, "Why can't the English learn to speak," and maybe I shouldn't judge librarians before I technically am one, but with budget cuts and the pressure to compete against book stores, the Internet, television, and more, I believe that as individuals and as a group, when we are faced with an opportunity we need to step up.
In the last several weeks I have observed some exceptional librarians: ones who can answer multiple requests simultaneously and who can often predict upcoming questions; who in many cases have prepared pathfinders and brochures to answer them before they are even asked. I have seen librarians doing three different things at once with ten successful results and am in awe of how they do what they do!
Sadly though, not all librarians are as talented or as committed. I have seen school librarians create atmospheres that cause teachers and students to stay away; whose strategy seems not to be to collaborate but to hibernate. I am frustrated each time I see a school where the library seems "off-limits" and the librarian unreachable, but I am just as frustrated each time I visit a community library where patrons are not offered the best service possible.
A couple interactions I witnessed at a larger, local public library recently are representative of the type of failure that I find most irritating. I was aware of complaints regarding the service at this library but was truly frustrated to witness the lack of motivation firsthand. I was trained in retail with a customer first mentality and I believe, as did my reference professor who works as the head of reference at a local university, that librarians should be pro-active, often in front of the desk, in their approach to library service.
Contrary to this approach is the lack of service I saw offered during a one hour visit last week. In one instance, a young adult patron asked where the Stephanie Meyer books were located. The YA librarian, as indicated by a badge she was wearing, who was building a rather pathetic display, answered, "They'd be under MEY in the next aisle, but they're all on waiting lists right now because they are so popular." With this she ended the conversation. She made no effort to offer this student the option to join the waiting list and, in my opinion, more importantly, she made no effort to conduct a readers advisory interview and suggest possible alternative books.
In another case, just a few minutes later, a patron approached the reference desk while I was seated nearby. This patron asked if the library could get copies of a rather obscure television program from the 1970's that he had already discovered was owned by another branch. The librarian checked and told him the tape was checked out and not available. Again she did not offer a hold or any other alternative and was in the process of turning the patron away.
In both cases I took it upon myself to help the patrons, the first one without the librarian's knowledge, and the second right in front of the librarian at the reference desk before she had time to dismiss him altogether. The first patron, a veteran of Harry Potter and Eldest series', left the library with the first two books in the series by Rick Riordan beginning with The Lightning Thief. (I have not read them but my son has and says they are very good.) I suggested to the librarian and the second patron as he was leaving the desk, that all 24 episodes of the TV series he was looking for were available on Hulu.com and showed him, on library computer I was using, how to access the site.
Both patrons, and a third that I assisted before leaving the library, thanked me. The reference librarian (working the desk) also thanked me, claiming she had never thought to search Hulu, but sadly, she never thought to search anywhere. She and the other librarians at this branch and, sadly, many others are willing to put forth minimal effort and the easy answer without regard for the true, often underlying needs of our patrons. If our patrons can't get more from us than they can from their own search online or poring through the stacks themselves, what good do we serve, and what right do we have to be employed in this "non-essential" service position?
Part of what we learn as librarians and what good salespeople and retailers and even doctors, lawyers, and therapists learn is that customers, patrons and patients do not always know how to ask for what they want or need. It is the job of the professional to discover and to satisfy the true want or need. If we do not step up, as individuals and as a group, to make this satisfaction a priority, we will, as individuals and as a group, be out of a job.
Putting our current economy aside for a moment but not putting aside the reality of our modern, techno-savvy environment and communities, it is my opinion that library services and hours are not usually cut because of lack of need, but because of lack of perceived value. It is our job as professionals to prove our worthiness every day through the benefits that we return to our patrons and community. If we do not offer these services and benefits, the perceived need for the library and the librarian plummets and it becomes our own fault that jobs are lost.
In the last several weeks I have observed some exceptional librarians: ones who can answer multiple requests simultaneously and who can often predict upcoming questions; who in many cases have prepared pathfinders and brochures to answer them before they are even asked. I have seen librarians doing three different things at once with ten successful results and am in awe of how they do what they do!
Sadly though, not all librarians are as talented or as committed. I have seen school librarians create atmospheres that cause teachers and students to stay away; whose strategy seems not to be to collaborate but to hibernate. I am frustrated each time I see a school where the library seems "off-limits" and the librarian unreachable, but I am just as frustrated each time I visit a community library where patrons are not offered the best service possible.
A couple interactions I witnessed at a larger, local public library recently are representative of the type of failure that I find most irritating. I was aware of complaints regarding the service at this library but was truly frustrated to witness the lack of motivation firsthand. I was trained in retail with a customer first mentality and I believe, as did my reference professor who works as the head of reference at a local university, that librarians should be pro-active, often in front of the desk, in their approach to library service.
Contrary to this approach is the lack of service I saw offered during a one hour visit last week. In one instance, a young adult patron asked where the Stephanie Meyer books were located. The YA librarian, as indicated by a badge she was wearing, who was building a rather pathetic display, answered, "They'd be under MEY in the next aisle, but they're all on waiting lists right now because they are so popular." With this she ended the conversation. She made no effort to offer this student the option to join the waiting list and, in my opinion, more importantly, she made no effort to conduct a readers advisory interview and suggest possible alternative books.
In another case, just a few minutes later, a patron approached the reference desk while I was seated nearby. This patron asked if the library could get copies of a rather obscure television program from the 1970's that he had already discovered was owned by another branch. The librarian checked and told him the tape was checked out and not available. Again she did not offer a hold or any other alternative and was in the process of turning the patron away.
In both cases I took it upon myself to help the patrons, the first one without the librarian's knowledge, and the second right in front of the librarian at the reference desk before she had time to dismiss him altogether. The first patron, a veteran of Harry Potter and Eldest series', left the library with the first two books in the series by Rick Riordan beginning with The Lightning Thief. (I have not read them but my son has and says they are very good.) I suggested to the librarian and the second patron as he was leaving the desk, that all 24 episodes of the TV series he was looking for were available on Hulu.com and showed him, on library computer I was using, how to access the site.
Both patrons, and a third that I assisted before leaving the library, thanked me. The reference librarian (working the desk) also thanked me, claiming she had never thought to search Hulu, but sadly, she never thought to search anywhere. She and the other librarians at this branch and, sadly, many others are willing to put forth minimal effort and the easy answer without regard for the true, often underlying needs of our patrons. If our patrons can't get more from us than they can from their own search online or poring through the stacks themselves, what good do we serve, and what right do we have to be employed in this "non-essential" service position?
Part of what we learn as librarians and what good salespeople and retailers and even doctors, lawyers, and therapists learn is that customers, patrons and patients do not always know how to ask for what they want or need. It is the job of the professional to discover and to satisfy the true want or need. If we do not step up, as individuals and as a group, to make this satisfaction a priority, we will, as individuals and as a group, be out of a job.
Putting our current economy aside for a moment but not putting aside the reality of our modern, techno-savvy environment and communities, it is my opinion that library services and hours are not usually cut because of lack of need, but because of lack of perceived value. It is our job as professionals to prove our worthiness every day through the benefits that we return to our patrons and community. If we do not offer these services and benefits, the perceived need for the library and the librarian plummets and it becomes our own fault that jobs are lost.
Wednesday, February 4, 2009
Woohoo! What a great job!
Woohoo! What a great job! Every once in a while, after successfully assisting three or four (or maybe even only one) student in a row, I just have to smile! Topics today included finding resources about airline regulation, tests and treatments for ailing heart muscles, teen stress, self mutilation, biographical info on great American women, and sources for poetry criticism. I helped a small self-contained class of high-needs students create citations for a paper they are writing and felt the wash of relief when our network came back up (after being down) just as a class walked in the library door.
Sometimes things just go right! I am reading again (for YA resources & services class) and loving it. I have thoroughly enjoyed books in the last couple weeks by Joan Bauer, Melodie Bowsher, K.L. Going, and my favorite of the week, Orson Scott Card. I became so caught reading about 11 year old video gamers in Ender's Game, a science fiction novel, that I couldn't put the book down. I have always loved YA fiction and the opportunity to immerse myself in some of the best that is out there is very satisfying.
Trying to build LibraryThing account with books I have read recently (to help my failing memory, remember). As many things as are right with this application, and there are many, there are also quite a few that are wrong! I am a new user and may be missing something but in early use, I am amazed at some of the things that are missing:
Sometimes things just go right! I am reading again (for YA resources & services class) and loving it. I have thoroughly enjoyed books in the last couple weeks by Joan Bauer, Melodie Bowsher, K.L. Going, and my favorite of the week, Orson Scott Card. I became so caught reading about 11 year old video gamers in Ender's Game, a science fiction novel, that I couldn't put the book down. I have always loved YA fiction and the opportunity to immerse myself in some of the best that is out there is very satisfying.
Trying to build LibraryThing account with books I have read recently (to help my failing memory, remember). As many things as are right with this application, and there are many, there are also quite a few that are wrong! I am a new user and may be missing something but in early use, I am amazed at some of the things that are missing:
- No tag prompts or suggestions -- when user begins typing a tag description, it would be beneficial if the program prompted or suggested "most popular / similar" tags. For example should the tag be Young Adult, YA, YA fiction, ya fiction, young adult fiction, teen fiction, etc. (This is essentially what Google does when typing into the search bar.)
- No tag pool to select from -- when tagging a book, it would be beneficial if user did not have to type every tag. Available pool to "quick pick" from could be tags previously used by the user, tags previously used by other users to describe the book, or a combination of the two. (Blogger does this if you are familiar with this host site.)
- Tags can not be reorganized -- would be nice if tags for each book could be reorganized alphabetically or even by priority or relevance. They seem to remain, forever, in the order they came to mind and were typed into system. (Blogger automatically alphabetises.)
- Unable to create different shelves -- I may be wrong, but have not found way to create separate shelves with, for example YA lit, children's lit, and career focused materials.
Ahh well, not to ruin a great day with complaints. Hopefully someone out there will write to correct, and explain to me, how each of these issues I describe can be corrected. I am sure the sun will be shining and the temperatures warm when I head for home. OK that went over the edge. Trying to limit my sarcasm. It truly has been a great day!
Wednesday, January 28, 2009
LibraryThing - a better post-it note
Look for a LibraryThing widget here soon! I created an account some time ago but, like Facebook and several other 2.0 applications I signed-up for, left only a bare skeleton. The time has come to share my reading habits with myself!
What does that mean, you ask? LibraryThing is a social community of readers sharing their love of books with others. --- You are right. It also looks like a great way to remember what I have read, how I felt about it as I was reading it, and who I may want to recommend it to. My memory is not what it used to be and I am always looking for better post-it notes!
LibraryThing not only quickly pulls up author or title, bookcover, publication data, isbn, etc., it also allows users to "tag" for organizational purposes. Users are encouraged to "review" books and allowed to make private comments visual only through their own accounts. These will all help to spark my memory.
An added bonus is the social aspect. I look forward to using the tag-search process to locate similar books. It is also interesting to read other reader reviews and comments on books. This allows us to get inside the heads of non-professional (and many semi-pro) readers and reviewers.
I admit some concern about my ability in the area of readers advisory. I read voraciously as a teenager but that was many years ago. I really believe I can still think like a teen and understand feelings and needs of adolescence, but my knowledge about current juvenile and YA literature is limited. I read very little during my years in business and have forgotten much of what I read when I was younger. There are decades worth of new literature on the shelves and more being published each month than I could read in a year. I realize we don't have to read it all, but I know that this is a weak area that I need to address and improve.
I am reading when I can, and need a way to store, sort, organize, and remember what I have read (and maybe even some of what I need to read). LibraryThing is it! "The first step is to take the first step." I will enter some of the juvenile and YA books I have read recently into LibraryThing over the next couple weeks and will post my widget and user name to this blog soon. Please wish me luck!
What does that mean, you ask? LibraryThing is a social community of readers sharing their love of books with others. --- You are right. It also looks like a great way to remember what I have read, how I felt about it as I was reading it, and who I may want to recommend it to. My memory is not what it used to be and I am always looking for better post-it notes!
LibraryThing not only quickly pulls up author or title, bookcover, publication data, isbn, etc., it also allows users to "tag" for organizational purposes. Users are encouraged to "review" books and allowed to make private comments visual only through their own accounts. These will all help to spark my memory.
An added bonus is the social aspect. I look forward to using the tag-search process to locate similar books. It is also interesting to read other reader reviews and comments on books. This allows us to get inside the heads of non-professional (and many semi-pro) readers and reviewers.
I admit some concern about my ability in the area of readers advisory. I read voraciously as a teenager but that was many years ago. I really believe I can still think like a teen and understand feelings and needs of adolescence, but my knowledge about current juvenile and YA literature is limited. I read very little during my years in business and have forgotten much of what I read when I was younger. There are decades worth of new literature on the shelves and more being published each month than I could read in a year. I realize we don't have to read it all, but I know that this is a weak area that I need to address and improve.
I am reading when I can, and need a way to store, sort, organize, and remember what I have read (and maybe even some of what I need to read). LibraryThing is it! "The first step is to take the first step." I will enter some of the juvenile and YA books I have read recently into LibraryThing over the next couple weeks and will post my widget and user name to this blog soon. Please wish me luck!
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