Showing posts with label school library. Show all posts
Showing posts with label school library. Show all posts

Tuesday, September 25, 2012

Why do we bother with library orientation?



OK, I understand not everyone will agree with me, but really, why?

I'm not talking about elementary school or about real library orientations ... where stuff is, how to access it, who the staff is, what we can do to help.  I'd even like to pursue a little "shocker" lesson to earn students' attention - something to display either, how little the majority of our students know about research, or how we are able to help.

What I am tired of, at the high school and possibly even middle school level, is the multitude of creative and not so creative ways we try to re-package and push "library rules" down our student's throats.  They got the same basic list of rules every year in elementary school.  Perhaps students listened to them then and, developmentally, probably needed to learn in this way.  They get the same basic list of rules from every teacher in every grade the first few days of school and probably from a principal within the first week or two.  I am not so naive as to believe that every teacher has the same expectations but the tone for the school should be set before most of us get an opportunity to do library orientations.

Are we really asking for anything more than common respect in the library? Respect toward others, respect for materials, equipment and the common space, respect for ourselves, and student respect for themselves . . .  If we are asking for more than this, is it really necessary?  More importantly, if our focus on rules, regulations and punishments lasts more than ten minutes, is there any evidence that students will adhere to the standards any more carefully?  Is it possible that excessive discussion about rules, fines and punishments actually deters visits to the library or even provokes inappropriate behaviors among a larger set of students?

I have not done my research on this topic.  No literature review, no combing of the Web or other blogs.  Perhaps I am out of line.  But, in my humble opinion (IMHO to the text savvy), if I expect students to respect me and my space, I need to begin by respecting them!  I need to assume they have a basic understanding of library expectations and, with minimal review and appropriate delivery, they will act appropriately.

What is appropriate delivery and will this really work?  It certainly will not work all of the time.  But then again, reviewing the rules ad nauseum doesn't work all of the time either.  Appropriate delivery?  It definitely begins with respect and modeling appropriate behaviors.  Perhaps a bill of rights that indicates things that are allowed and expectations / responsibilities?  Perhaps a short list posted discreetly around the library and handed out on library orientation day, but overshadowed by the really interesting "shocker" lesson discussed above.

I did not do my homework.  Please help by commenting your feelings regarding library orientations, alternative options, or perhaps suggestions for that "shocker" lesson.  Feel free to post also if you think I am off my rocker and traditional conduct and procedure orientations are still necessary at the high school level.  Please let me know what you think!  Thanks, in advance for feedback!




Monday, February 28, 2011

Hey Doc, Can I help you ?

Working with one of our computer techs today, we were approached by a student who asked advice about her personal computer. I thought nothing of it until the tech related to me that he is often approached at parties and by virtual strangers with tech questions. He compared the approaches to those endured by doctors, lawyers, mechanics and other professionals with advanced knowledge in specific areas desired by less knowledgeable acquaintances.

Are librarians approached in this same manner? Not at the reference desk of the public library or by students or teachers against a tight deadline, but by friends, neighbors and acquaintances on the street or at the gym?

I realized as he made his comment, without malice or realization of what I was hearing, that this is the problem we are facing today as librarians fighting for our jobs and the right to continue serving the public. Trying to get legislatures and executives at local, state and national levels to see us as professionals is almost futile without the support of our friends and neighbors and strangers on the street.

Is it too late? I pray not but but wonder, how can we shift the paradigm? What can we do to elevate the perception regarding our ability to improve people's lives? Our ability to discover and organize information is irrelevant if others do not covet that ability and see us as the avenue to enlightenment.

We see ourselves as professionals and believe the lessons and the tools we can share with our students or patrons are both beneficial and can improve quality of life. Unless we can convey this opinion to others in a way that motivates them to aggressively seek and promote our services, the end may be nigh.

I have spent much of this year building my skills as a librarian through actions and through reading. I have not focused my attention on self-promotion or promotion of our field but it is becoming increasingly obvious that our only ray of hope is in tooting our own horns and trying to be heard.

Merely logging usage statistics is a path to eventual extinction. We must promote our services and ourselves to a far larger group than that which may be interested in usage statistics. It is not this narrow group who will decide the fate of the last librarian, but the users themselves who rise in our support.

Friday, March 6, 2009

Quality service = Priority one

"Why can't librarians learn to serve?" OK, maybe I shouldn't try to re-write My Fair Lady, "Why can't the English learn to speak," and maybe I shouldn't judge librarians before I technically am one, but with budget cuts and the pressure to compete against book stores, the Internet, television, and more, I believe that as individuals and as a group, when we are faced with an opportunity we need to step up.

In the last several weeks I have observed some exceptional librarians: ones who can answer multiple requests simultaneously and who can often predict upcoming questions; who in many cases have prepared pathfinders and brochures to answer them before they are even asked. I have seen librarians doing three different things at once with ten successful results and am in awe of how they do what they do!

Sadly though, not all librarians are as talented or as committed. I have seen school librarians create atmospheres that cause teachers and students to stay away; whose strategy seems not to be to collaborate but to hibernate. I am frustrated each time I see a school where the library seems "off-limits" and the librarian unreachable, but I am just as frustrated each time I visit a community library where patrons are not offered the best service possible.

A couple interactions I witnessed at a larger, local public library recently are representative of the type of failure that I find most irritating. I was aware of complaints regarding the service at this library but was truly frustrated to witness the lack of motivation firsthand. I was trained in retail with a customer first mentality and I believe, as did my reference professor who works as the head of reference at a local university, that librarians should be pro-active, often in front of the desk, in their approach to library service.

Contrary to this approach is the lack of service I saw offered during a one hour visit last week. In one instance, a young adult patron asked where the Stephanie Meyer books were located. The YA librarian, as indicated by a badge she was wearing, who was building a rather pathetic display, answered, "They'd be under MEY in the next aisle, but they're all on waiting lists right now because they are so popular." With this she ended the conversation. She made no effort to offer this student the option to join the waiting list and, in my opinion, more importantly, she made no effort to conduct a readers advisory interview and suggest possible alternative books.

In another case, just a few minutes later, a patron approached the reference desk while I was seated nearby. This patron asked if the library could get copies of a rather obscure television program from the 1970's that he had already discovered was owned by another branch. The librarian checked and told him the tape was checked out and not available. Again she did not offer a hold or any other alternative and was in the process of turning the patron away.

In both cases I took it upon myself to help the patrons, the first one without the librarian's knowledge, and the second right in front of the librarian at the reference desk before she had time to dismiss him altogether. The first patron, a veteran of Harry Potter and Eldest series', left the library with the first two books in the series by Rick Riordan beginning with The Lightning Thief. (I have not read them but my son has and says they are very good.) I suggested to the librarian and the second patron as he was leaving the desk, that all 24 episodes of the TV series he was looking for were available on Hulu.com and showed him, on library computer I was using, how to access the site.

Both patrons, and a third that I assisted before leaving the library, thanked me. The reference librarian (working the desk) also thanked me, claiming she had never thought to search Hulu, but sadly, she never thought to search anywhere. She and the other librarians at this branch and, sadly, many others are willing to put forth minimal effort and the easy answer without regard for the true, often underlying needs of our patrons. If our patrons can't get more from us than they can from their own search online or poring through the stacks themselves, what good do we serve, and what right do we have to be employed in this "non-essential" service position?

Part of what we learn as librarians and what good salespeople and retailers and even doctors, lawyers, and therapists learn is that customers, patrons and patients do not always know how to ask for what they want or need. It is the job of the professional to discover and to satisfy the true want or need. If we do not step up, as individuals and as a group, to make this satisfaction a priority, we will, as individuals and as a group, be out of a job.

Putting our current economy aside for a moment but not putting aside the reality of our modern, techno-savvy environment and communities, it is my opinion that library services and hours are not usually cut because of lack of need, but because of lack of perceived value. It is our job as professionals to prove our worthiness every day through the benefits that we return to our patrons and community. If we do not offer these services and benefits, the perceived need for the library and the librarian plummets and it becomes our own fault that jobs are lost.

Wednesday, January 28, 2009

LibraryThing - a better post-it note

Look for a LibraryThing widget here soon! I created an account some time ago but, like Facebook and several other 2.0 applications I signed-up for, left only a bare skeleton. The time has come to share my reading habits with myself!

What does that mean, you ask? LibraryThing is a social community of readers sharing their love of books with others. --- You are right. It also looks like a great way to remember what I have read, how I felt about it as I was reading it, and who I may want to recommend it to. My memory is not what it used to be and I am always looking for better post-it notes!

LibraryThing not only quickly pulls up author or title, bookcover, publication data, isbn, etc., it also allows users to "tag" for organizational purposes. Users are encouraged to "review" books and allowed to make private comments visual only through their own accounts. These will all help to spark my memory.

An added bonus is the social aspect. I look forward to using the tag-search process to locate similar books. It is also interesting to read other reader reviews and comments on books. This allows us to get inside the heads of non-professional (and many semi-pro) readers and reviewers.

I admit some concern about my ability in the area of readers advisory. I read voraciously as a teenager but that was many years ago. I really believe I can still think like a teen and understand feelings and needs of adolescence, but my knowledge about current juvenile and YA literature is limited. I read very little during my years in business and have forgotten much of what I read when I was younger. There are decades worth of new literature on the shelves and more being published each month than I could read in a year. I realize we don't have to read it all, but I know that this is a weak area that I need to address and improve.

I am reading when I can, and need a way to store, sort, organize, and remember what I have read (and maybe even some of what I need to read). LibraryThing is it! "The first step is to take the first step." I will enter some of the juvenile and YA books I have read recently into LibraryThing over the next couple weeks and will post my widget and user name to this blog soon. Please wish me luck!

Sunday, October 12, 2008

My 'exemplary' school library website

Library school is great! We have no concerns regarding a budget, technology integration issues, district standards, or administrators with differing viewpoints. All we have to do is describe a piece of our “imaginary” library and it becomes real – just as we described it! The pay is lousy though!!! If we could only improve that, I’d “work” here forever.

This week we designed an “exemplary” school library website. Sadly, in all of our research, we never found a school website that embodied all of our suggestions. Some have moved forward with inclusion of things like blogs, RSS feeds, attractive designs, recommended book suggestions and other Web 2.0 features. Very few have adopted search bars on the front page or any type of federated search functions.

In the real world, outside of library school, we still have a long way to go. Highlights of my exemplary library website include:

  • an easily memorable web address and links from all other school webpages with links back to all needed resources including classroom pages, schedule, and school e-mail
  • a prominently featured federated search bar on the front page that will simultaneously search the OPAC, databases and the web through Google
  • search guidance in the form of subject expansion or narrowing, through system generated keyword or subject heading suggestions
  • the use of color and white space to enhance site organization and scannability
  • links, tabs, databases, and other content organized according to typical user needs and designed to open appropriately in a new or existing window
  • easily discovered and readable descriptions and search instructions
  • search guidance in the form of subject expansion or narrowing, through system generated keyword or subject heading suggestions
  • literature appreciation promotion through book summaries, reviews and recommendations, weblinks, and a blog for discussion
  • online tips for research, planning, writing, and citing academic work
  • information on internet safety, plagiarism, and copyright law
  • library and computer lab schedules and librarian contact information
  • a clear summary of the purpose of the website, the library mission statement, and links to library policies and procedures
  • a non-academic, relevant reason for visiting the site regularly, perhaps a daily blog about events in the library and the school or RSS feed of school announcements

The final bullet may be the most important. We need to stimulate users to begin with the library instead of the commercial alternatives (Google).

I hope to get a website up soon where I will post academic responses and assignments that define my views and talents. I will post a more detailed description of my “exemplary school website” there when I do.

Sunday, September 28, 2008

The "Ideal" OPAC (Today's version)

This week we collaborated to design the perfect OPAC, read articles about the Google Game (Watkins & Elder, 2006. SLJ.; Watkins, 2008. SLJ.), and researched use of databaes in some of our local schools. While it is obvious that the currently available OPAC's do not meet current user expectations or needs, it is similarly obvious that the "perfect" search engine may never exist any mre than the perfect house or automobile. Personal preference, user ability, information needs and other factors will lead designers and users in, similar perhaps, but different directions.






With an ever changing landscape, one can not predict the far future. The ideal library search engine today, in my opinion can be defined through four components: the appearance of search page, appearance of output pages, search characteristics and / or tools, and the scope of search output. The ideal search engine for high school and public libraries could be very similar.

The search page should be sparse and clean. Links should be limited; advanced search, FAQ answers, clear and concise Boolean search instructions, an explanation of keyword and tag searching and how the search process works, live reference and homework help, and a link to a more informational and colorful library splash page.

Output pages should also have clean lines and be easy to read. At top should be a synopsis of results from all available sources and links to these results. Results should also be available simply by scrolling. Results should be accompanied by image of book cover, journal article or Web page. Every result should include a brief summary, list of subject headings and tag cloud, and links to reviews if available from reputable sources. Multiple sort and limiting options should be available to refine search.

User tagging and tag searching should be employed by a "smart" system that suggests spelling, more popular tag choices, title and author names, and subject headings as user is entering search. Initial tagging may be suggested by publishers and librarians but users must be the focal point adding tags and building the system. In addition to this suggestion or funneling system, a list of expanded, related, and narrowed searches should be displayed as a sidebar on results page.

Most importantly to the success of the library search engine or OPAC and of literacy education will be the scope of the search. Searches should include the library book collection, WorldCat, or if preferred by schools, SchoolCat, archived journals or magazines, all leased or publicly available preferred databases, library selected websites, and Google. These returns with summaries should be displayed to any user on any computer anywhere. If certain database articles are available only with a password or from computers inside the library, this note should be made. The available summary, cover image, and tags will assist user in assessing value of the source.

By including Google results along with database and book results, users will have the opportunity to choose the level of information needed and may potentially access a wide variety of sources. If the Wikipedia article can be compared directly to Britannica and to the latest literature or government reports, users will begin to make informed decisions regarding quality of sources. If by narrowing and refining search (The Google Game) to get best possible results, they learn that databases often win, the users themselves will win.

At the public library users looking for a great fiction book will be delighted by the included summaries, subject headings, tag clouds, and reviews. They will be further delighted upon choosing a book that is not on the shelf that they can quickly identify if it is available at another nearby library (WorldCat) or if a used copy can be purchased inexpensively (Amazon) all in the same search.

(Note: Search libraries around the world by location or by OPAC platform used - http://www.libdex.com/ )

Sunday, September 7, 2008

Role of the SLMC in response to Web 2.0

Reviewing the syllabus for the class this blog was originated, I learn that the reflections included are often to be in response to certain questions. Thus, a reflection on the changes in the role of the SLMC in response to Web 2.0 innovations such as RSS, podcasting, Wikipedia, and Google's book scanning plans . . . .

While Web 2.0 offers information in many different forms over the Internet, it has not eliminated the need for libraries in or out of school. Certainly the advent of Web 2.0 and all of the tools associated with it has altered the role of the school library media specialist and, in many cases, the appearance of the library. There has been an obvious alteration in the number of computers available, the addition of high speed Internet service, and in some cases a shrinking of the reference section. The "role" of the Library Media Center itself, though, has changed only slightly.

Traditionally, the LMC has been the location where students are introduced to and encouraged to read for pleasure, relax outside the hustle of the rest of the school, and to learn and practice the using research tools available. In vibrant, successful SLMC's today the same things are happening.

Students, who learn how to access and use many of the Web 2.0 tools on their own, may believe that the library serves no useful purpose as a center for research. Though great skills, ability to access and use tools like the Google toolbar, Wikipedia, RSS feeds of favorite blogs, and to create one's own blog, wiki, or website are not proof of information literacy. Arguably the on-line aspects of information literacy could be taught outside the library though I would rebut that information literacy is not taught solely online and is best taught by the one-two combination of a good teacher and a qualified librarian.

The role of the SLMS and SLMC are evolving and, undoubtedly, will continue to evolve but, at the core, remain very much the same as they ever were.